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This
site is not affiliated with TiVo Inc.
TiVo,
the TiVo logo, TV your way, TiVo Central, Trick Play, the Instant
Replay logo, Personal TV, Season Pass, the Thumbs Down logo and
text, the Thumbs Up logo and text are trademarks of TiVo Inc.
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TiVo
Problem Wizard
You
have a problem controlling your Set Top Box which is supported by
TiVo, and you are using the recommended IR codes.
|
Actions
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| For the most reliable
control of your Set Top Box it is recommended that you use the
external IR wands rather than TiVo's front IR blaster. Make
sure the front IR blaster is turned off in TiVo's STB Control
settings. Use only one of the IR wands and hide the other one
out of sight - ideally cover the emitter with black tape. Try
different positions for the IR wand to see which works best
- on some models the position is crucial for reliable operation.
Try the wand two inches in front of your Set Top Box IR receive
window pointing either up or down. |
| Ensure that there
are no remote controls operating in your room. Do not overlook
this check - many users have had issues only to discover that
one of their remotes was stuck under a cushion with a button
pressed down. Make sure all of your remotes are accounted for! |
| If you have a wireless
video sender, or a remote control extender in the room, then
try turning these off. They can often interfere with TiVo's
control of the Set Top Box. Some models have a sensitivity control
which can be tweaked to prevent interference. |
| Try turning off
all of the lights in the room. Some types of lights can cause
TiVo's control of your Set Top Box to fail. If its daytime try
pulling on the curtains to cut out sunlight. |
| Personal Computers
and Laptops that have an InfraRed port are often configured
by default to automatically search for InfraRed devices to connect
to. In doing so they emit bursts of InfraRed every few seconds.
This may interefere with TiVo's operation. Either disable the
InfraRed port, or ensure it is well away from the TiVo (and
pointing away from it). |
| Reboot both TiVo
and your Set Top Box (switch them both off and then back on
again). Retest to see if you have more reliable operation. |
| Try building an
IR Fort. An IR Fort is just a cover around the front of your
Set Top Box and TiVo's IR wand so that no external light (such
as from other remotes) can penetrate the fort. Only TiVo's IR
wand can throw light onto the Set Top Box IR receptor. You can
try using your hands or a cardboard box as a temporary measure.
To check your fort is working try using your Set Top Box remote
control - it shouldn't be able to control the Set Top Box. |
| If you are a digital
cable user and have a Pace 1000 or 2000 box, or you have a Pace
4000 box and are in a Telewest or ex-Cable&Wireless area,
then you probably need a special dongle from customer services
for reliable control of your Set Top Box. You can purchase one
of these from Customer Services. Their UK number is 08702 41 84 86. |
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